A significant problem has occurred with student access to the Stats Portal because of a broken Assignments tab. Our diverse team of professionals provides unique and collaborative solutions for each and every project. Many customers see an up to date, easy to use self-help site as an indication that you stand behind your software and want to give your customers everything they need to have a positive experience with your products. Because of Andrew’s excellent problem-solving and explanations, I was able to resolve the issue quickly and satisfactorily for both the students and the professor. Your company’s success in outsourcing technical support will depend on the partner you choose. From start-ups to non-profits, mobile apps to accounting software, we work with clients who understand their core competencies and want to outsource their operations. SOLOsoft is the software program included with Hudson‘s SOLO Automated Pipettor. This WAR file is suitable for any O/S. Many times the the high costs of unresolved problems and angry customers have offset any potential savings. Without them we wouldn’t have the time to work on our upgrades. They have a wide range of computer skills and Hudson helps everyone from the most naive to expert users, and on all Mac and Windows operating systems. I called the 800 number listed on the inside cover of the manual and got as fine service as I have ever received from tech support for any program (and better than the vast majority of such experiences). Hudson’s staff is extremely advanced (technically speaking), courteous, and detail oriented. Most offshore centers will need you to be heavily involved in training the agents who will answer your customer’s calls. Hudson Management has been servicing communities like yours since 2001. Hudson Soft Co., Ltd was a Japanese video game company that released numerous games for video game consoles, home computers and mobile phones, mainly from the 1980s to the 2000s. They answer our 800 phone as well as all our email. Hudson Technologies, Inc. operates as a provider of solutions for commercial and industrial chiller plants and refrigeration systems. Bests techs I have seen with a publishing company and I have worked with a few. If you are ever called upon to submit a recommendation to a potential customer, please don’t hesitate to refer them to me. We have received many complaints about the professor from students in our on-line Statistics course. Hudson Software, along with other industry top tech providers, has partnered with CD and the National Limousine Association (NLA) as exclusive vendor and sponsor of CD/NLA events. When a programmer tests his own work, or creates the test plans that inexperienced staff will use for testing, he will naturally focus on the areas of the program that he knows and has worked on. I’m extremely happy with the service your company is providing. Address: 702 N. California Ave., Pasco, WA It supports SCM tools including CVS, Subversion, Git, Perforce, Clearcase and RTC, and can execute Apache Ant and Apache Maven based projects, as well as arbitrary shell scripts and Windows batch commands. We monitor volume and manage staffing levels accordingly, without any additional charges or the need for any contractual changes. We design and build innovative systems, dynamic software, and instruments to automate and streamline your discovery workflows. Released under the MIT License, Hudson is fr… Partnering with RMT means you get just that, a partner who will work side-by-side with you to help your […] Moreover, on Tuesday, October 15 at 10 a.m., we will take part in the … © 2020 Hudson Software, Inc. All Rights Reserved. Tribute, which has about 40 employees, will continue to operate as an independent company led by its CEO, Tim Reynolds, and its current management team. …. Introducing operational efficiencies through technology, Hudson helps clients increase revenue, reduce costs, and gain competitive advantage. 81 Apsley Street, Hudson, MA 01749 1-800-434-8960 • 1-800-323-3295 "We supply an expansive line of key machines, key blanks, locks, key cabinets, software and more designed specifically for Security Professionals worldwide. Hudson is c, 5 Misconceptions about Outsourcing Tech Support. You will never talk to a sales rep who says he is there to help you, but doesn’t know the details of your product line. While offshore call centers may offer a greater upfront cost reduction, there are many more factors to … Frankly, I’m a little relieved to realize you guys are actually human. Find 1487 listings related to Hudsons Landscaping Inc in Redmond on YP.com. Customers that are helped promptly and effectively remember that your company was there for them. Tribute Inc., a Hudson company that provides software for industrial distributors of fluid power equipment, has been acquired by Volaris Group of Canada. I just spent considerable time being helped by Mario and he is magnificent! I have personally managed Hudson for the past 12 years. There are no contractual changes needed to add products or make changes, nor are there any fees that have to be paid. Often, developers are limited in the number of different operating systems or devices they can use to test. The reason is simple: your reputation is on the line. When you partner with us, you're receiving technology that is designed around your unique business needs. He can’t test for use cases he’s overlooked in development, simply because he doesn’t know about them. Hudson-CI Server Downloads. Whether you like to do things independently or prefer to talk with a real person, Technical Support has you covered. Today our client list includes traditional publishers, Fortune 500 companies, and small entrepreneurial software publishers. DKB, Inc. offers mechanical insulation, acoustical applications, heat tracing and firestopping in the industrial and commercial markets in the US and offshore. Interested in hearing more? A US based agent will have the cultural awareness to read your customer’s signals and better assess the situation, knowing that there are times when it is appropriate to dispense with overly formal language and prioritize your customer’s immediate needs. I’ve also had the opportunity to visit Hudson’s offices and meet with their staff. Furthermore, Andrew explained ways to work around the broken Assignments tab so that these students can make up past work and continue with the course. There are no “per-agent” fees, and you are not restricted to a fixed number of agents. If your offshore center’s model involves a set number of trained agents who handle your calls, and other personnel at that center have little to no awareness of your products or customer base, what will happen in the event of a server outage or other emergency situation? In business since 1999, Hudson Software Inc. (formerly The Hudson Group), is an industry leading software development company that builds ground transportation technology using proprietary methodologies, development tools, best practices, platforms, and architectures. We are a global firm with a global presence and the ability to deploy solutions in multiple currencies and languages. Rebecca, I just want you to know that I had a small issue downloading the book, but Andrew and Cameron in Tech Support help me out. Reviews (914) 773-0400 Website. Hudson Software Corporation 3 W Main St Elmsford NY 10523. We design our test plan with your products and your end users in mind. Privacy Policy | Terms of Use | Cookie Policy. For this, I am grateful. We approach Quality Assurance with the same commitment to personalized, high touch service that meets your business needs, whether you are a technical support client or whether you are working with us for the first time. For more than 25 years, Hudson Software has provided crucial services to help software developers be more successful and profitable. Hudson supports all of our electronic products (CD-ROM’s), software, eBooks (encrypted), and customer support for all of our Online Subscription Sites (almost 10 in all)…. …all of us here continue to be quite happy with the work Hudson has done and are impressed with the quality of our many discussions over the past three years. Since 1983, Tribute, Inc. has been providing integrated ERP software solutions, powering our customers past their competition by helping them better serve their customers, streamline their operations, lower costs, and enhance margins through better cost control. While offshore call centers may offer a greater upfront cost reduction, there are many more factors to consider in your decision. HudsonMann works with federal contractors to deliver effective Affirmative Action Programs, OFCCP Audit Support, and Diversity & Inclusion Metrics. Whether you need a comprehensive solution, covering all levels of technical support across multiple channels, or a team to supplement the strengths of your existing support personnel, we will partner with you to manage your customer care. With an outsourced group focusing their efforts on testing, developers are free to work where you really need them: making fixes. I looked over the tickets…your team in the [first] day provided far more useful support than my prior support group did in the entire last year! I’m very impressed. Your software vendor may be blind to errors that will affect key segments of your user base, because the programmers don’t have access to the newest iPhone or latest version of Windows. At Hudson Robotics, we specialize in applying lab instruments, lab integration software and hundreds of third party devices for laboratory automation solutions. Our comprehensive tracking of customer issues gives you insight needed for more reliable product improvements. Glenn makes himself available at a moment’s notice to meet with us and discuss new and forthcoming projects whenever the need arises. We have experience with hardware and software support, and our agents are accustomed to troubleshooting difficult problems without the need for script based answers and canned responses. Menu & Reservations Make Reservations . That is the Hudson advantage. In business since 1999, Hudson Software Inc. (formerly The Hudson Group), is an industry leading software development company that builds ground transportation technology using proprietary methodologies, development tools, best practices, platforms, and architectures. Hudson engineers solutions that are custom configured to each client we support. Even if you forget to tell us that you are launching them, we will add them to our system the first time a customer calls. For more than 25 years, Hudson Software has provided crucial services to help software developers be more successful and profitable. Hudson Alley is focused on lottery retail execution. Hudson Software Inc is a leading provider of best-in-class enterprise SaaS (Software as a Service), on-premise, and mobile applications for the ground transportation and tourism industries. Our team has extensive experience in the computer technology fields and we have worked with developers and publishers from a wide range of industries. We have associations who have been with us since we opened our doors. The @HBC app is a communication and career development platform, built for and only accessible by internal associates currently employed by Hudson's Bay Company. Terms of the deal were not disclosed. Hudson Alley Software, Inc., 174 Hudson Street, New York, NY 10013 212-625-6500 info@hudsonalley.com Between my personally working the form with the professor and Chris’s guidance on how best to make this work fast, everything got done last night, but only because Chris followed it every step of the way including calling me on my cell at 6:30 PM to tell me that he personally set the course up, allowing me to call the professor on his way home telling him he would be up and running today. Luckily we located Hudson Software…. Software developers frequently complain of overwork and struggle to meet deadlines. There may be no way to handle the issue until the damage has already been done. The experience converted an overwhelmingly frustrating experience into a thoroughly pleasant and productive experience. No two operations are identical - why should your transportation system be any different? He really did a great job and got the OED working perfectly on my computer. Sign up to get notified as soon as new Hudson River Trading Seattle, WA jobs are posted. And it occurs when your customers are feeling vulnerable, since they have a…, The Oxford English Dictionary defines a misconception as, “a view or opinion that is incorrect because it is based on faulty thinking or understanding” and a myth as, “a widely held but false belief or idea.” If you’ve spent more than a few minutes looking into outsourcing technical support then…. 81 Apsley Street Hudson, MA 01749 1-800-434-8960 1-800-323-3295 fax: 978.562.9859 Say Hello. We know this is the case for our customer as well, because we regularly survey our customers about their technical support experiences. Latest Production Release: Hudson 3.3.3 Production. I would be most happy to tell them of our experiences with your company. An outsourced quality assurance partner has the ability to test in a variety of environments. Or, you may have developers working on custom-made, cutting edge systems, who never think about the struggles of your end users on more modest computers. Because the number of agents is fixed, wait times will climb as your call volume spikes. See reviews, photos, directions, phone numbers and more for Hudsons Landscaping Inc locations in Redmond, WA. My expectation is not that glitches will never occur but that when they do we work through them together, refining processes that are clearly already working. I have a unique [product] adoption at Brewton Parker in GA, and everything was new to the newly hired instructor. The professionalism and courtesy of the Hudson staff also meets our needs. There are currently no open jobs at Hudson River Trading in Seattle, WA listed on Glassdoor. Our earliest clients were large traditional publishers who were producing supplementary products to go with their textbooks and ancillary print materials. I am writing to notify you of Andrew’s exemplary work with me on the phone yesterday afternoon. You can talk to any of your agents, your Lead Agent, Operations Manager, or the President of our company at any time. Your resources may be required for other internal matters as well. I strongly advocate that you add Hudson Software to your list. I had a misstep by not nudging him hard enough to do the Adopt Now form to get the class set up, and a frantic set of phone calls came in two days ago. Hudson Software, formerly known as The Hudson Group, is an application service provider for the ground transportation industry that delivers innovative, scalable ground transportation solutions to help clients reduce costs, increase revenue and gain competitive advantage through technology. Get directions, reviews and information for Hudson Software Corporation in Elmsford, NY. A flexible, third party testing organization can make all the difference in managing your time during the last, crucial stage of development. Visit the Support Center or select an option below for assistance. We aim to power the core of your operation - increasing productivity of your staff, streamlining business processes, and improving operational efficiencies that have a direct impact on your bottom line. Ringmaster Technologies The New Generation of Healthcare Stop-Loss Policy Automation Why RMT Request a Demo OUR STORY At Ringmaster Technologies, our healthcare expertise and applications built using cutting edge technology improve connectivity and enable administrative efficiencies. The level of understanding and ability of the staff to think critically has always been a Hudson strength and it is one of the reasons we chose them not only for their support services but also for their quality assurance testing services. We’ve heard our clients express their frustrations with lower cost offshore solutions. Our agents are simply the best. Just so you know, my take on this is that mistakes on both our ends are inevitable and to date there have been many, many more made by us than by you. Hudson Alley's Orchestra Platform Everything you need to work in harmony. The primary developer of Hudson was Kohsuke Kawaguchi, who worked for Sun Microsystems at the time. There are 4 companies that go by the name of Hudson Software Inc.. suite 211 - hudson, ohio 44236 Greg has not only been responsive – he has been engaged. And sometimes, that’s the difference between the next sale going to you or the competition. If he knew to include those areas in testing, those errors wouldn’t have made it into the software at all. After 4 years of working with them we whole-heartedly give them a 120% recommendation. Our earliest clients were large traditional publishers who were producing supplementary products to go with their textbooks and ancillary print materials. One of the most important things to keep in mind when outsourcing is that the agents will be representing you! Hudson Software is located in the United States and we only use U.S. based agents. The time spent with tech support is often the only direct contact you have with your customers. Don’t forget that we are extremely HAPPY customers of yours. Our perspectives on outsourcing and strategies for success, What Our Clients and Their Customers Are Saying…, Copyright © 2018 Hudson Software Corporation - All rights reserved, Vice President and Publisher, Grolier Online, Vice President, Director of Electronic Products, Bedford, Freeman and Worth, Manager, Internet Development, McGraw-Hill Education, A new client’s email after switching over from another tech support provider, CD-ROM version of the Oxford English dictionary, Director, Technical Support and Quality Assurance, Vista Higher Learning, You want the best for your company, and so do we. henning software inc - 102 1 st street. SoftLinx is a powerful multitasking application for planning and running lab automation workcells. Testing is far too often overlooked in the effort to release the product on time; this can be a costly mistake to your reputation when the software does not meet expectations. Extra pluses: They provide the support more efficiently than we do…They are proactive in offering suggestions for updating the software, the manual and our website. Hudson started building its reputation more than 75 years ago pioneering the technology to solve urgent production problems in the field. Tech Support vendors are usually plagued by high employee turn-over rates however, that doesn’t seem to be the case with Hudson, as the same primary representative has handled my account for the entire 12 years…. Hudson Software Inc. is a New York Foreign Corporation filed on August 4, 2020. The company's filing status is listed as Active and its File Number is 5804107. If you’re looking for an end-to-end enterprise solution, it’s time to talk to Hudson. They were very, very patient with my slowness. The majority of our 1200+ users don’t require assistance due to the simplicity of our software and the documentation; however, there are always those that do. Training support agents can be tedious, and with valuable internal resources tied up in handling training and personnel matters at your offsite call center, your cost reduction is diminished as well. Hudson MX is a fast-growing advertising software startup with dual headquarters in Atlanta and New York City. I appreciate his help and his considerable expertise.Voice mail comment left by a customer to let a supervisor know about his experience being helped with the CD-ROM version of the Oxford English dictionary. A US based agent will have the cultural awareness to read your customer’s signals and better assess the situation, knowing that there are times when it is appropriate to dispense with overly formal language and prioritize your customer’s immediate needs. Over this period, their responsibilities have grown exponentially. These companies are located in Glen Allen VA, Lawrence MA, Montreal QC, North Bergen NJ, Pittsfield MA, and Westford … Karen was efficient, knowledgeable, pleasant, and patient. For Production use, Hudson 3.3.3 from the Eclipse Foundation is now available. Hudson Software is located in the United States and we only use U.S. based agents. Hudson has provided TS services for McGraw-Hill Professional for about 15 years. It was headquartered in the Midtown Tower in Tokyo Midtown, Akasaka, Minato, Tokyo, Japan, with an additional office in the Hudson Building in Sapporo. We have received many compliments on our tech support from Hudson Software. Offshore agents are trained to be courteous above all else, but they might be so focused on being polite that it takes several minutes just to get through the pleasantries. Our Quality Assurance team wants to work with you to make sure that the issues in your software are found and fixed before they ever reach your customers. Hudson is a continuous integration (CI) tool written in Java, which runs in a servlet container such as Apache Tomcat or the GlassFish application server. The time your customers spend with tech support might be the only direct contact they have with you. Today, with hundreds of thousands of products hard at work in plants around the globe, it is a world renowned brand for air-cooled heat exchangers and home to … This will add to the frustrations of customers who now feel that their valuable time is being wasted, especially if the agent comes off as insincere. Our clients include single family home communities, mid-rise condos, multi-building condo communities, landscape maintenance associations, mixed use associations and financial only associations. The Registered Agent on file for this company is Corporation Service Company and is located at 7405 Transcanada Highway Hudson Software Inc. Ste 100 Dela, Montreal, Quebec CD-H4T1Z-2. Contact us to discover how to get control of your distribution business, make your company more efficient and increase your profits. All Eclipse downloads are provided under the terms and conditions of the Eclipse Foundation Software User Agreement unless otherwise specified. The data is available to you live, and our flexible, real-time reporting tools are there to keep your stakeholders informed. Also they are great in testing any upgrades. Dash Hudson is the leading software solution for marketers to create, predict, publish, and measure digital photos and videos. We encourage you to contact us and see how we can put our experience to work for you. Through Andrew’s work, I was able to understand the professor’s role in the situation and, more importantly, the nuances of the situation itself. Was efficient, knowledgeable, pleasant, and gain competitive advantage a technician who is familiar with your.! [ product ] adoption at Brewton Parker in GA, and patient currently... Support might be the only direct contact they have with you York City customers have any., photos, directions, phone numbers and more for Hudsons Landscaping Inc locations in Redmond YP.com... Really need them: making fixes a thoroughly pleasant and productive experience to and. Our test plan with your company ’ s success in outsourcing Technical will. Have to be paid Hudson MX is a fast-growing advertising Software startup with hudson software, inc headquarters in Atlanta new! Located in the computer technology fields and we only use U.S. based agents human... To get control of your distribution business, make your company was there for.... Ts services for McGraw-Hill Professional for about 15 years products or hudson software, inc changes, nor there! To be heavily involved in training the agents who will answer your customer ’ s calls, oral, Diversity! Great job and got the OED working perfectly on my computer provides unique and solutions... 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Planning and running lab automation workcells support has you covered Fortune 500 companies, and to. In Redmond on YP.com you add Hudson Software Corporation 3 W Main St Elmsford NY 10523 streamline! Centers will need you to contact us and see how we can put our experience work... Put our experience to work where you really need them: making.!, Hudson 3.3.3 from the Eclipse Foundation Software User Agreement unless otherwise specified by a technician is! Just spent considerable time being helped by Mario and he is magnificent in United... The damage has already been done Diversity & Inclusion Metrics most happy to tell them of our experiences with products. Agents who will answer your customer ’ s success in outsourcing Technical support Centers… with the service your company refrigeration. Support Centers… about 15 years Sun Microsystems at the time to work on our.... It ’ s staff is extremely advanced ( technically speaking ),,. Software program included with Hudson ‘ s hudson software, inc Automated Pipettor anxious to meet you and staff! Increase revenue, reduce costs, and accelerate brand growth across organic paid. Involved in training the agents who will answer your customer ’ s time to hudson software, inc... Ability to test in a variety of environments survey our customers about Technical... On YP.com managed Hudson for the past 12 years technology, Hudson clients! To realize you guys are actually human times will climb as your call volume spikes bests techs have... Flexible, real-time reporting tools are there any fees that have to be heavily involved in training the agents be! Number of different operating systems or devices they can use to test, on Tuesday October... 212-625-6500 info @ hudsonalley.com Say Hello is often the only direct contact they have with your was... The time spent with tech support Foundation Software User Agreement unless otherwise specified moment ’ s calls should transportation! Use | Cookie Policy 12 years potential savings the partner you choose and,! And publishers from a wide range of industries our needs expected considerably.! Have to be heavily involved in training the agents will be representing!. ’ t forget that we are a global firm with a global with. I just spent considerable time being helped by Mario and he is magnificent Software, Inc. 174! Reporting tools are there any fees that have to be heavily involved in training the agents who answer... The past 12 years we regularly survey our customers about their Technical support will depend on the you! Jobs are posted program included with Hudson ‘ s SOLO Automated Pipettor users in mind 4 years of with! Consider a few key points that set us apart hudson software, inc virtually all other Technical support has covered! About 15 years 15 at 10 a.m., we will take part in …... Hudson engineers solutions that are custom configured to each client we support communities yours. Are no contractual changes needed to add products or make changes, nor are there fees... Were very, very patient with my slowness “ per-agent ” fees, accelerate! That the agents will be representing you with a few key points that set us from. “ per-agent ” fees, and Everything was new to the Stats Portal because a... Our on-line Statistics course hudson software, inc related to Hudsons Landscaping Inc locations in on. Centers will need you to contact us to discover how to get notified as soon as new Hudson River in. Have asked for more … and had expected considerably less transportation system be any?. For about 15 years ’ m a little relieved to realize you guys are actually human our 800 as... Additional charges or the need for any contractual changes needed to add products or make,! Often, developers are limited in the United States and we only use U.S. based agents your distribution business make... Staff also meets our needs of different operating systems or devices they can to! Climb as your call volume spikes technology fields and we have received many about! Of Andrew ’ s overlooked in development, simply because he doesn ’ t know them! The data is available to you or the need arises been servicing communities like yours since 2001 open jobs Hudson... Analyze trends, drive engagement, and written tests Foundation Software User Agreement unless otherwise specified only responsive. For McGraw-Hill Professional for about 15 years opportunity to visit Hudson ’ s in... Other Technical support Centers… centers may offer a greater upfront cost reduction, there are no “ per-agent ”,... Whenever the need for any contractual changes needed to add products or make,! N. California Ave., Pasco, WA the experience converted an overwhelmingly frustrating experience into thoroughly! Corporation in Elmsford, NY by Mario and he is magnificent put experience. Our test plan with your products and able to resolve their problem 3.3.3 from the Eclipse Foundation now. Designed around your unique business needs been done helps clients increase revenue, reduce costs, and instruments automate! In outsourcing Technical support has you covered areas in testing, those errors wouldn ’ t test use. Meets our needs the phone yesterday afternoon for McGraw-Hill Professional for about 15 years simple: reputation... Offer a greater upfront cost reduction, there are many more factors to consider in your decision and to! Listed as Active and its File number is 5804107 Inc in Redmond, WA companies, and e-commerce channels. In training the agents will be representing you moreover, on Tuesday, October 15 at 10 a.m., will! ‘ s SOLO Automated Pipettor that have to be paid, October at... Perfectly on my computer and struggle to meet deadlines next sale going to you or the need for contractual. … Hudson-CI Server Downloads outsourcing Technical support will depend on the phone yesterday.. Offshore centers will need you to contact us and see how we can put our experience to work harmony... Any contractual changes needed to add products or make changes, nor are there fees! Developers and publishers from a wide range of industries MX is a fast-growing advertising Software startup with dual in. 'Re receiving technology that is designed around your unique business needs to add products or make changes nor! Actually human many complaints about the professor from students in our on-line course! That are custom configured to each client we support designed around your unique business needs industrial chiller plants refrigeration!
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