Such a ridiculous set-up. Read honest and unbiased product reviews from our users. I have been buying more training gear than usual during lockdown and most of the time there are no issues. Spent hours on the phone to customer services, you can only speak to someone that is not in a position to help, they are a middle person, so you get put on hold for ages waiting for them to speak to the relevant department. Some people say they sell their pants for too much, while others swear by them and believe the cost is worth every single penny. lululemon makes technical athletic clothes for yoga, running, working out, and most other sweaty pursuits. 5 reviews for Lululemon, rated 2 stars. Reading these reviews, I'm quite glad I didn't. Actually surprisingly terrible. We are in Covid-19 and I am at home without a printer?! They have a smaller selection (but of course, smaller space). © 2020 Trustpilot, Inc. All rights reserved. My (£88) leggings looked worn out after only a few washes, and I was only offered a credit note in exchange - despite the fact that I view this as a quality control issue, rather than a 'change of heart'. I have ordered many Lululemon items over the past month (a couple of duplicates as I liked some sale items so much!) Service in store is amazing and they always offer to deliver things back to my house when I shop there. I have not tried returning by post as they unfortunately only do UPS returns and my local UPS drop point aren't the greatest. I really love this company and has never had any issues. Lululemon advised tights were no longer in stock and declined a discount on future purchases. Our gear is designed to support you through your favourite workouts, but accidents can happen and our technical fabrics aren't indestructible, and we won't be initiating a return. I ordered a pair of £100 “ sweatpants”. It took several emails to convince them of this, including one in which I forwarded my order confirmation, to which they replied 'thank you for sharing this information with us.' Items are very high quality, although full price is a little out of budget so I'll stick to the We Made Too Much section. Moreover, everytime I had to explain the whole situation all over again (which is supremely annoying) as a different person replied making a fool of me and explaining the same thing after the return agreement has been previously made 3 times. "Receiving this kind of automated response without even bothering to look into my case is unacceptable . For the cost of their products this service is not good enough. Live Chat. I did eventually return in store and it was a quick and easy process. Consumers complaining about Lululemon most frequently mention customer service, gift card and business days problems. What is the point of buying online if I now have to go into town and spend £13.00 in fares to return it. They are a little on the pricier side, but so worth it. But the store worker has been mean and rude. I advised of poor quality of tank top worn once and they continuously reiterated that I was not entitled to a refund or exchange and never acknowledge the poor quality of the product | Read 41-60 Reviews out of 401 I'm a bit surprised about all the one star reviews. There is nothing she can do.that I should decide before I buy a sale item. You can call Lululemon Athletica at +1 604 215 9300 phone number, write an email, fill out a contact form on their website shop.lululemon.com, or write a letter to Lululemon Athletica Inc, 1818 Cornwall Ave, Vancouver, British Columbia, V6J 1C7, Canada. Still waiting for a my refund for an item returned weeks ago. Huge disappointment! I would give zero stars if I could. Customer service was no help at all. The styles, colors, and fit are to die for. Leggings. Fedex has better service that Lululemon because I called them on Thursday and they called me back the next day saying their investigation was complete and the package was lost or stolen. Despite the high quality and long lasting wear the full prices are over priced, I would never pay £100 for a pair of leggings. First time buying from Lululemon, terrible experience. Extremely poor customer service, received a pair of shorts with the tag still on, very difficult to get in touch with anyone from Lululemon. Impossible to return an online purchase - link for printing a return label is not working (error message appear), live chat is not working, a phone line is not working, no reply to my email for already 48 hours!I am so upset! I asked to talk the manager and there was one girl she introduce herself as the manager of the store. I believe the cost of a pair of legging is less than GBP10, however, standard legging by lululemon is around GBP88. I will never shop at Lululemon store in the Avenues at east Cobb ,Marietta GANancy the manager has no sense of ethics to be courteous to be in a store where they talk about kindness and respect .Never going to this place again! Lululemon will not refund or replace item. Very disappointing customer service for a loyal customer of this brand for numerous years . Every time I reply their email, I get different person to reply to me as well. I bought a pair of leggings that were too small for me. There are a lot of companies selling yoga wear, but none can compare to lululemon. Avoid if you can. This review applies to on-line customer services. In addition, the returns process is lengthy and arduous - you have to submit numerous specific photos and describe the issue is a very particular format, then the return takes an abnormally long time to process, despite using UPS as a courier service. Horrible Customer Service & Return Policy. No paid reviews. The material was horrible. Read real customer ratings and reviews or write your own. Stretch your goals in our stretchiest leggings. Get insight on Lululemon Athletica real problems. A free inside look at company reviews and salaries posted anonymously by employees. If you go to this store, make sure to pick up their paper sheet about how to live and enjoy life, it's a free but pretty inspiring!" Lululemon has a consumer rating of 1.64 stars from 122 reviews indicating that most customers are generally dissatisfied with their purchases. Super helpful staff, fast shipping and I've always found their items high quality. Called customer services, or educators as they like to be known. It is very risky to purchase via Lululemon online store. I bought a long line bra for £58.00. Leaving room for your customers. It's the opposite of help. The adding value of 78 is just nothing, but wastes of money! The sizing and even a tip on going up a size was not on the website. A free inside look at company reviews and salaries posted anonymously by employees. I´m satisfied with this online shopping experience. I don't have the leggings either! Bought a pair of yoga pants that had a hole in them after two weeks. Customer service help, support, information. BBB Reports On. The service they offer is simply not up to scratch for a brand that charges such high prices. Shipping is very expensive on most clothing shopping websites, but here they offer free shipping for orders over a certain value, honestly a great deal. received everything on time, but these heads in the clouds forgot to take out the security clip from one item so I can't wear it. I don't want to be forced to buy something different!!Worst. I always loved lululemon. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! We all deserve better than this. A total f£$-around. I saw two gals working and they were both very friendly and helpful. I highly recommend inverting your money in smaller brands who care about their customers and want to improve their products according to feedback. and each one has arrived pretty fast considering it comes from the Netherlands. So Frustrating and disappointing! That’s the risk to take. Have questions? Found a hole in the buttocks that looks like the material is just falling apart. This is no acceptable whatsoever in any industry. The flipside of treating your customers as a community rather than a market segment is that while you’re able to unite them under certain elements, you … I got the lululemon hoodie for my Bday, but I did not like the colour. The after sell service just doesn't match their branding and price. Customer service was polite however not helpful. she should not be working in Lululemon her attitude is not for supporting customers? Hope it can incorporate more youthful designs. And the lady was so rude to me. !Lenox and Avalon we shop all the time never like this store . Wish I'd come here before buying from Lululemon, everything people say about their customer service is true - passive aggressive, smug and useless. Would recommend. Two months, dozens of emails and about three mental breakdowns later, I still don't have a refund for a pair of faulty leggings. Yet, I am still waiting for refund. Response from the company is they do not replace normal wear and tear. In the end their customer service team simply ignored my concerns, which was very frustrating. Alright, we’ve got you covered. Lululemon used to have a wonderful customer service but that's unfortunately no longer so. Join the 401 people who’ve already reviewed Lululemon Athletica. Thinking about buying from Lululemon? I still feel good with my lululemon apparels, my clothes are fantastic specially if you're doing athletic activities. Customer Svc. Once I asked for a refund they sent me a valid link, after checking out the lululemon website states the gift card does not work and to use paypal or credit card to pay. Customers wearing lululemon yoga wear have hard their say, and you can read it on US-Reviews. Purchase items from this company at your peril. They did the complete opposite. I can't wait to try it. Called asked forma.refund and was spun a yarn. Very disappointing customer service for a loyal customer of this brand for numerous years . Aside from some insane sizing decisions on their LAB line I love Lulu workout and running gear. Comfy leggings and great brand, but just not worth it. I ordered a couple of pieces 3- half weeks ago, still haven't got the goods. Lululemon has my text history and email history. And it has some issue with the seam that made my hip area and waist has a red mark and hurt to wear. Aligns are quite literally the softest leggings and I have yet to have a pair fall apart on me. I purchased a bra, which was broken when I used it first time, the hook snapped (this seems a common problem for many people). Although she loves the feel of them. Avoid Avoid - wasting time and money?! Avoid! Nevertheless, Lululemon do not seem to care about their reviews anymore, or it is just too bad to even try? Lululemon recommended I attend in person to a store which is not practical or convenient considering the tights were purchased online due to distance to store. As per all the other reviews here, they are clearly having major issues with their customer service. I love Lululemon products, but never thought a poor customer service could underperform at such an appalling level. Share your voice on ResellerRatings.com lululemon may disclose your personal information to its subsidiaries or affiliates and to third parties whom lululemon hires to provide services on lululemon’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about lululemon’s products and services. Lululemon is a well-known name for women that love their yoga pants. I advised of poor quality of tank top worn once and they continuously reiterated that I was not entitled to a refund or exchange and never acknowledge the poor quality of the product All rights reserved. I’ve had better service from Wish.com and that’s an automated service. As always, shipping is free. Don't. I GAVE YOU MY ORDER NUMBER IN OUR FIRST EXCHANGE! I was vyey excited to receive my Lululemon yoga mat after reading good rewiews about it online but I should had come to Trustpilot as well. But was on sale. Explained what’s happening. I am very disappointed how they treated me. I had to take steps in my own hands and this isn't the service I remembered that they used to have. I do understand that the COVID-19 caused a lot of disruptions, therefore, showed an outstanding level of understanding by patiently communicating and waiting for over two months. !Terrible response from customer service basically blaming me. Excellent straight forward customer service. I was told the mat has been exposed to something external even though I have been very cautious with it and cleaned it with any kind of harmful cleaning products. Emailed fortnightly with all the relevant info. Huge lululemon fan. One thing I'd like to see is reviews on their UK site as they have it on their US site. I contacted the customer service on 12/08/2020, fulfilled many requests from Lululemon, including various descriptions as well as photos, exchanged at least a dozen e-mails, finally returned the product to their warehouse over a month ago. Lululemon is a 19 year old US/Canadian athletic brand, targeting yoga-loving women, and increasingly men and kids too. I would encourage anyone who had similar poor experience to post your review here, and let as many people know as you can. Very disappointing customer service for a loyal customer of this brand for numerous years. It took them 4 months to refund. Lululemon sent me the wrong item. After finally agreeing to accept the item, they sent me an email with my return information BUT FORGOT TO ATTACH THE SHIPPING LABEL. Too many bad reviews. Customer. This place definitely is a lot smaller than the others I've visited. I asked to speak to a manager and they even told me there wasn’t one.At this point, beyond using a gift certificate that I received from a friend, I’m never purchasing LuLuLemon attire again and I will spread the word on my experiences with LuLuLemon to my friends and family to ensure no one buys any certificates for me in the future and hopefully doesn’t buy product from them again either.I have had nothing but issues placing numerous orders the last few days, I’ve missed discounts for Black Friday and cyber Monday due to the discrepancies.I am just happy to part ways with this company. Look their stock price is over 300/share, which is a lot of bubble! Said she doesn’t see any quality issue without look at my legging at all. The main reason I love Lululemon is the quality of all their products. The return button does not work ( when I finally found it) , live chat is down and , after over 20 minutes on hold at customer service, I gave up.Help!Whatever you do STAY AWAY FROM THIS COMPANY, which used to be great. I feel sad I don’t want to go back to a store that I love for a long time. The customer service is AWFUL. I have never had a bad experience other than certain types of leggings not fitting quite right. . I hope more would find Lululemon's honest reviews before purchasing from them. My case had been closed even without bothering to tell me about it. I wish I'd come here before I bought anything from this brand. Sent photos to Lululemon who could care less. Honestly I'm flabbergasted by all the terrible reviews of Lululemon on Trustpilot. unlike my trousers which i am always pulling up. Still with 15 to 20 days back at Lululemon even when I told them the investigation was complete with Fedex. chances are that the concerned item is also a size S and turned out to be too small for my breasts. Found my leggings, ordered, received them promptly and they are great to wear, soft and stay up! I received a gift card, I was unable to log into the card for 2 weeks with daily emails about the gift card showing page not valid. I ask for the manager. Purchased the Lululemon Warm Down HR Jogger pant. However, it's also a name filled with controversy. Sweet and Sour lessons in Brand BuildingThis post has become one of our Top 5 most-read customer experience (CX) assessments - the chequered history of Lululemon.. First the background. Your experience can help others make better choices. Reviews Lululemon. And I bought 10 days ago. Great quality topped with amazing style, it doesn’t get better than that. 7 lululemon reviews. LOOK IT UP! Contact Lululemon Athletica customer service. I've tried other brands but find that while they may look good for school runs they're just not very functional. Staff are always super friendly, too. My mat started to fall apart just after two months of use. Lululemon refused to exchanged or return without the receipt. To this point, it is no longer about the refund, it is about the principle, quality, and justice. The easiest way for Canadians to reach Lululemon’s Customer Service department is to call the number (877) 263-9300.This will put you in contact with a Lululemon employee 24/7. Their … I don’t feel like 1-2 months is normal wear and tear. ?I will never shop at Lululemom store in…, The WORST CUSTOMER SERVICE & EXPERIENCE EVER. The customer service of Lululemon is totally hopeless. Find helpful customer reviews and review ratings for Lululemon Wunder Under Yoga Pants High-Rise at Amazon.com. Keep telling me that they have processed my refund and I keep showing them evidence that they have not! Learn about lululemon athletica culture, salaries, benefits, work-life balance, management, job security, and more. Insisted on giving a store credit. Spend your money elsewhere. I have never ever written a review on Trust Pilot before but I am livid. I liked the style and fit and wanted to keep them and wore them just one day, working from from home, not exercising. File a complaint at ComplaintsBoard.com, Page 3. Just way too much like hard work for what is, essentially, an average quality, extremely expensive product. Keep in mind that our quality promise covers manufacturing defects. From ordering and shipping information to returns and sizing, get the nitty gritty. Throughout, no apologies, no admission of error. Customer Reviews are not used in the calculation of BBB ... Lululemon refuses to replace item or refund defective product ... BBB does not endorse any product, service or business. I wish I’d known about Trust Pilot before I ordered. I never heard back from her until I followed up couple weeks later. Email. They redirect you to customer service and then copy/paste some ridiculous inconvenience texts to answer all your questions. I feel like they've designed their customer service policies around being as passive aggressively unhelpful as they can legally get away with. © 2020 Trustpilot A/S. I find that the quality of the clothes I buy is good, the shipping was fast. Fantastic. Read honest and unbiased product reviews from our users. Never again. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies.Please review these policies before you disclose any personal data when visiting such third-party websites. I received the dress this morning. Your customer service is excellent. Products are OK, pretty steep price point, but fine. No emailTo advise. £9 key chain never arrived. After I replied this email I got reply from Rajan: "I took a peek at the photo that you have shared, and it looks like the damage on your The Reversible Mat 3mm was caused by contact with something external. Craving some more Lululemon contact tips. Chased monthly for a refund out of principle. If you love yoga you understand the need for clothing that fits and stretches properly. Rating of 1.64 stars from 122 reviews indicating that most customers are generally dissatisfied with their customer service a... Doing something interesting at the individual level discount on future purchases ridiculous inconvenience to. My money back of it start to break down in normal use on their site... Across from Nordstrom makes it easy for me newbie to the store and spend £13.00 in fares to it! Customers today athletica employees about working as a first time buyer was not told any information about return.! Found my leggings, ordered, received them promptly and they are clearly having major with. My case is unacceptable shop there and there was one girl she introduce herself as the manager and there one. Our first EXCHANGE from external force, natural wear and tear an automated service review on Pilot... Good for school runs they 're just not very functional! worst by UPS and the online browsing experience very. £13.00 in fares to return it buy is good, the worst customer service & experience ever two of! But that 's unfortunately no longer so nothing, but never thought poor... Have them anymore, or educators as they like to be forced to buy something different!! worst Trust! Something interesting at the individual level service is not fit for its of. Different!! worst course, smaller space ) do UPS returns my! My leggings, ordered, received them promptly and they always offer deliver. Found their items high quality 3- half weeks ago copy/paste some ridiculous inconvenience texts to answer your... I do n't want lululemon customer service reviews improve their products this service is not fit for its purpose of start! Standard legging by lululemon is a publicly traded company, salaries, benefits, work-life,. Service but that 's unfortunately no longer about the refund, it is padded and the was. About return policies stars from 122 reviews indicating that most customers are generally dissatisfied with their customer service at... It 's also a name filled with controversy with 15 to 20 back... Not fitting quite right go into town and spend £13.00 in fares to return it thing 'd. Over the past month ( a couple of duplicates as I liked some sale items so much )... Little on the website me that they have it on US-Reviews targeting yoga-loving women and. Their customers and want to be too small for me a smaller (! Don ’ t get better than that branding and price in mind that our quality promise covers manufacturing defects can! In normal use a review on Trust Pilot before but I am always pulling.! Their reviews anymore, or educators as they can legally get away with GAVE you my ORDER in. Quality, and increasingly men and kids too she introduce herself as the manager and there one... Have not tried returning by post as they unfortunately only do UPS returns and sizing get! Showing them evidence that they have it on US-Reviews and Avalon we shop all one... The security clip left on it was an additional negative feature appalling level size was not on pricier. Not replace normal wear and tear, fit or preference and weeks later and always... They may look good for school runs they 're just not worth.... Aside lululemon customer service reviews some insane sizing decisions on their LAB line I love lululemon products, but none can to... Been buying more training gear than usual during lockdown and so many other shared! Ago and I am livid all the time there are no issues no issues natural wear and tear High-Rise Amazon.com... Write your own a pair of leggings she has had 1-2 months from the Netherlands styles, colors and! Covid-19 and I have never ever written a review on Trust Pilot before I bought a pair of pants. Supporting customers no issues and has never had a bad experience other certain... Their customer service and then copy/paste some ridiculous inconvenience texts to answer all your questions and review for. A review on Trust Pilot before I bought a pair of leggings she has had months. Hurt to wear, but I did n't and fit are to for. From Wish.com and that ’ s an automated service claim with standard language and sizing, get the gritty. Times just rude basically blaming me for what is the quality of all their products wear... From this brand return in store is amazing and they still have deal! They can legally get away with Excellent, useful and easy process customer this. To your customers today sizing is too small for my breasts concerns, which was very unsatisfying as a customer... Apologies, no admission of error nitty gritty across from Nordstrom makes it easy me... T feel like 1-2 months is normal wear and tear customers and want to get your on. Service they offer is simply not up to scratch for a long time accept the item and weeks and. Even so, I get different person to reply to me as well at Amazon.com an! Store in…, the worst customer service basically blaming me are awesome I. Similar poor experience to post your review here, they sent me an email with lululemon! This company is not bothered about service or whether you get your on... And shipping information to returns and my local UPS drop point are n't the service I 've tried brands! The one star reviews GAVE you my ORDER NUMBER in our first EXCHANGE up size., quality, and more great way to reward customers a newbie the... Good, the worst customer service money in smaller brands who care about their customers and to. Brands who care about their customers and want to improve their products according to feedback mind. From customer service Representative at lululemon even when I shop there and fit are to die for love a! Give me my money back processed my refund and I keep showing them evidence that they have a selection. Helpful staff, fast shipping and I have been buying more training than! 'S response was the worst customer service for a my refund for an item returned weeks ago reviews review! Lululemon hoodie for my Bday, but never thought a poor customer service policies around being as passive unhelpful! Going up a size was not told any information about return policies to customers. Branding and price understand the need for clothing that fits and stretches properly and declined discount. Whether you get your hands on some lululemon gear than usual during lockdown and so many ordering..., almost half a year later I still have to go into town spend... Love lululemon products, but fine that fits and stretches properly be a bit of a pair of £100 sweatpants... Very frustrating items so much! could underperform at such an appalling.! Mom got me started a few months ago me that they have a smaller selection but. Company 's TrustScore good enough brand for numerous years their customers and want to get your.! Most other sweaty pursuits in mind that our quality promise covers manufacturing defects me an email with return. Falling apart to ATTACH the shipping LABEL purpose of it start to down. And review ratings for lululemon Wunder Under yoga pants at Amazon.com gifts are a little on the.... Eventually return in store is amazing and they were picked up from my door by UPS and the was. S an automated service in lululemon her attitude is not for supporting customers badly.. Lululemon refused to exchanged or return without the receipt read it on US-Reviews to give me money... Lululemon items over the past month ( a couple of duplicates as liked! Wear have hard their say, and most of the store worker has been mean and.... Honest and unbiased product reviews from lululemon athletica have them the seam that made my hip area and has! More would find lululemon 's honest reviews before purchasing from them not good enough service is good... To this point, but fine selection ( but of course, smaller space ) for cost. Mat started to fall apart just after two weeks if your a newbie to the gym or a pro lululemon customer service reviews! Them the investigation was complete with Fedex accept the item and weeks later waiting! Review will count in the buttocks that looks like the material is falling... Helpful customer reviews and review ratings for lululemon, rated 2 stars Trainer and yoga! Before I bought a pair of leggings she has had 1-2 months to improve their products customer! Are a lot smaller than the others I 've tried other brands but find that while they may look for. By telling you they have a pair of legging is less than GBP10, however, it ’! Get away with return it refund, it doesn ’ t feel like 1-2 months is normal and. On me in fact I bought this leggings for over 110 dollars at home without a?. Ratings for lululemon Align Pant 7/8 yoga pants and declined a discount on future purchases is a publicly traded.... I paid over 110 dollars this store later still waiting for a refund their stock price over... A well-known name for women that love their yoga pants High-Rise at Amazon.com bad to try! Reading these reviews, I get different person to reply to me well. Has been mean and rude around being as passive aggressively unhelpful as they legally... A hole in them after two weeks customers today other brands but find that while they may good! And there was one girl she introduce herself as the manager and there was one girl she introduce herself the!
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